What does Delivered mean?
Delivered means FlowRelay handed the trigger to Shopify Flow. It does not mean downstream Shopify Flow branches, app calls, fulfillment changes, emails, or later systems completed.
Troubleshooting
Why did my Shopify Flow not run?
The most frustrating automation failure is the one that feels like it disappeared between systems. FlowRelay helps turn that feeling into a short list of places to check.
Why it matters
One question can hide several causes.
The sender may not have sent the event, authentication may have failed, required fields may be missing, Shopify Flow may not have had the trigger ready, or a downstream action may have failed after handoff.
What FlowRelay adds
FlowRelay narrows the search.
Receipts show whether FlowRelay saw the event, verified it, accepted it, mapped it, and handed it to Shopify Flow. That makes the next troubleshooting step much less ambiguous.
Evidence to check
Where to look first
Use the receipt state to ask the next right question.
No receipt
The event is not visible in FlowRelay.
Start with the sender URL, current receiver path, DNS, network, auth placement, or whether the sender fired.
Failed receipt
FlowRelay saw the event but rejected or could not map it.
Check authentication, required fields, trigger family, endpoint settings, and mapping errors.
Delivered
FlowRelay handed the trigger to Shopify Flow.
Inspect Shopify Flow branches, conditions, downstream apps, and action results.
Support-safe evidence
Useful diagnostics should be narrow.
A good support handoff names exactly what happened and includes redacted receipt facts. It should not require copying private payloads into a ticket.
- Include receipt ID, endpoint name, status, trigger family, time window, and support code.
- Exclude secrets, authentication headers, raw event bodies, tokens, copied customer records, and private logs.
- State the expected business outcome separately from what FlowRelay can show.
Questions
Common questions.
What should support see?
Support should see redacted receipt facts and support codes, not raw payloads, endpoint secrets, authentication headers, or customer data.